Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address, phone number)
  • Travel preferences and requirements
  • Payment information for bookings
  • Communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your travel bookings
  • Provide customer support and respond to inquiries
  • Send important updates about your bookings
  • Improve our services and user experience
  • Send marketing communications (with your consent)

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Travel service providers (hotels, airlines, tour operators) to fulfill your bookings
  • Payment processors to complete transactions
  • Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure data storage.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request data portability

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@chalomanali.com.